Hi, I’m Rafal, a Product Designer based in the UK.

UX Design

Product Design

17 Sustainable Development Goals established by the United Nations

My target is to provide a solution for each of the goals by 2030

Wellbeing
Assistant

For people working remotely

Wellbeing Assistant Logo
Man working on laptop

Project Description

This project was part of the final assessment of a Postgraduate Studies program in UX Design. We worked in a group of five students. I was involved in Research and UX/UI Design.

“How can we help people working from home take care of their health and quality of life?”

25% of people working remotely see maintaining a balance between work, personal life, and health as their biggest challenge. Another 24% point to a sense of loneliness.

Approximately 40% of people working remotely feel that, after switching to remote work, they are spending more time on it than they did before. https://buffer.com/state-of-remote-work/2022

Project Objectives

Collaboration with local businesses:
‍By inviting local businesses to cooperate and increasing interest in the app, entrepreneurs/athletes will eventually start requesting collaboration and advertising opportunities themselves

Collaboration with the city of Poznan:
Promoting public spaces that encourage healthy leisure activities: parks, outdoor gyms, free programmes for residents (e.g. 'Neighbourhood Trainer'), etc.
Improving residents' health by making use of the city's infrastructure.

Profits:
‍The app is available in two versions: a free basic version with Wellbeing Assistant features, and a paid PRO version with access to the Community features.
Collaboration with local businesses and paid advertising of locations within the app's Community section.

Double Diamond

Double Diamond graphic

In order to be able to answer the question: How can we help people working from home take care of their health and quality of life?

"First, it was necessary to check: what exactly is the problem?"

Working remote disadvantages

Conclusions and Hypotheses

People working remotely:

Need motivation to spend breaks different to housekeeping

Are not physically active

Would like to improve work-life balance

They wish to better manage their boundaries between work time and personal time.

Wish to remember about breaks

Feel lonely and isolated

Struggle to make new friends outside of work

Spend too much time using laptops and mobile phones

Analysis Competitions

Exercises

Stretchit LogoAsana logoSimple Yoga logoNike ntc logo

Activity Management

Timely logoBrand logo

Healthy Habits

Habit minder logoBrand logoMead pace log

Drinking Water

wate rlogged logoHydra logo

Wellbeing

Keep eye logoLumosity mind logoBrainy logoSanvello logo

Research & Observations

13 in-depth interviews

85% Have headaches

85% Struggles to consume enough fluids

11.2 hours a day in front of a screen

Physical activity of the respondents

None

Regular exercise

Occasional exercise

Research Diagram, working remotely

77% Experiences negative effects of remote work in terms of health, social life, or personal life

Main physical issues*

Research diagram, working remotely

Main psychological issues*

Research diagram, working remotely
The respondents could choose more than one answer, the total of all responses does not equal 100%

Research Summary

2 four-hour observations

  • Incorrect body posture while working—often hunched, with the head positioned very close to the monitor.
  • Working in poor lighting.
  • Hydration issues: the amount of fluids consumed is too small.
  • Limited face-to-face interaction; numerous conversations with coworkers take place without cameras on, resulting in no direct in-person contact with others.
  • Breaks are primarily used for eating.
  • Observed attempts at stretching, but performed without specialized knowledge of the proper technique.
  • A headache was noted among the observed symptoms.

Persona / Empathy map

Persona Image

Ana

30 years old, works in IT

“Break is soon”

“Well-organised remote work is freedom.”

What does she say/do?

Attitude toward remote work:
Positive

Frustrations:
Limited or weak social interactions outside of work
Spends over 10 hours in front of a screen

Who does he/she trust?
Friends, recommendations
‍
Attitude toward others:
Respect and mutual help

What does she think/feel?

What is important?
Good working conditions and professional relationships
‍
What does she dream about?
Company support—ensuring the best remote work conditions

Goals/Aspirations
Improving health and physical activity

Beliefs
Ongoing prospects for quality remote work and technology in the future

Our App

Check icon

Monitors work timeand reminds you to take breaks

Check icon

Reminds you of healthy habits, e.g., drinking water

Allows you to get to know your own city and discover new places

Helps you establish newconnections outside of work

Suggests simple exercisesduring breaks from work

Helps you take care of your health

Rewards active users

Allows users to create content

Wireframes

Wireframes
Wireframes
High fidelity wireframe

Architecture Information

Architecture information graphic

User Story Map

User story map

First Usability Tests

Research Objectives and Research Questions:

RESEARCH PROBLEM:
Is the Water Management feature understandable and effective?
‍
QUESTIONS:
Is this feature understandable? Does this feature work? Is this feature useful?
‍
HYPOTHESIS:
The Water Management feature is useful

Tasks to do:
  1. Go through the onboarding stage of the Water Management feature, turn off notification sounds, return to the main screen.
  2. Change the email and password used to log into the app, return to the main screen.
  3. Tell us what you liked the most and the least.
  4. Tell us what you think could be improved.
Initial Usability Tests – Good Practices and Problems

Good Practices:

  • Structured system
  • Easy transitions between steps

Problems:

  • It's unclear where exactly find the "Water Management" feature
  • The steps of the process are not very visible
  • No suggested daily water intake amount
  • No visible summary of selected water drinking options
  • No confirmation message after changing the email address
  • The home screen is not very engaging (lacks dynamism)
Initial Usability Tests – Observations

Observations:

  • Users attempted to change the password by clicking on the "My Profile" section instead of "Settings"
  • Repetitive information in the navigation and on the "Home" page
  • The Water Management feature is helpful, and users expressed interest in using it in the future, but several improvements are needed for both the feature and the app as a whole

First Usability Tests

Pre-Test State

First usability test

Implemented Changes After Tests

Implemented changes after the first usability test

A/B Test

Problems:

  • Low visibility of the "Add Event" button in Version A

Observations:

  • Test participants were able to find the correct function, but in Version A, it took them slightly more time
  • Participants testing Version A reported concerns about the "Add Event" option and suggested it should be more prominent and accessible (as in Version B)
  • Participants testing Version B had no complaints regarding the visibility of the "Add Event" feature

Decision:

  • Version B was chosen for the final prototype, where additional Community features (including adding new events) were not hidden in a separate menu, ensuring easier and quicker access.
Test a/b

Usability Tests Using HiFi Wireframes

Number of undertaken tests: 10

The app prototype underwent detailed testing aimed at identifying potential issues. The tests involved performing specific tasks within the app and were done by third parties who were not involved in its development. The testing was highly detailed and covered all of the main functionalities available in the app, including:

  • Onboarding
  • Editing information entered during onboarding
  • Notifications sent by the assistant
  • Adding custom events
  • Joining existing events
  • Using the FAQ section
Further usability tests

Reported Feedback:

  • Missing event sorting by start date – events happening soon (e.g., tomorrow) should appear at the top of the list, followed by later ones
  • No information about the event organizer – lack of contact details for the person or entity hosting the event
  • No visible dates on event tiles – making it hard to quickly grasp when an event takes place
  • "Joined events" section lacks sorting by start date
  • Data entry issue for height and weight – the height field mistakenly displays “kg” instead of “cm”
  • No visible indication that users can add events – feature lacks clear communication or CTA
  • Password visibility icon is hard to notice and static – needs improved visibility and interactivity
  • Onboarding – poor question order – suggestion to ask for gender first, then workweek info
  • Missing bottom task bar on the Home page – no quick-access navigation (e.g., Home, Community, Goals, Profile)
  • Lack of awareness about the point collection feature – users are unaware they can earn points through activity

Usability Tests Using HiFi Wireframes

Implemented Improvements and Changes:

  • Improved visibility of event dates
  • Fixed language errors (e.g., “cm” instead of “kg”)
  • Added a pop-up on the Home screen – a short guide explaining available sections and possible actions
  • Default event sorting – now ordered chronologically from the date selected by the user

Test users especially appreciated the application for its:

  • Intuitive interface and navigation
  • Aesthetic and attractive visual design
  • Simple login process and easy option selection
  • Inclusive gender selection – availability of non-binary option
  • Overall ease of navigation

Planned Improvements, Changes, and Additional Features:

  • Contacting event organizers – introducing a function that allows users to directly contact the people organizing events
  • Event editing – currently done via support; if the number of added/edited events increases, a dedicated event management feature will be implemented
  • Expanded Profile section – enabling users to view other members' profiles in the Community
  • Direct messaging – adding a chat feature similar to Messenger for user communication
  • Distance calculation – function to measure the distance from the user’s location to an event or place in the city, including the estimated walk/run distance as a form of physical activity
  • Daily health tips and city event highlights – displaying interesting health facts and events in the city directly in the app

User Flows - Points

User flows - points

User Flows - Push notification

User flows - push notification

User Flows - Daily Goals

User flows - Daily Goals

User Flows - Push notification

User flows - push notifications

Thank you

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