Support App

Natural disasters are becoming more frequent and severe, displacing millions, destroying infrastructure, and overwhelming emergency response systems. Affected individuals often struggle with accessing critical resources, communication, and recovery assistance in the aftermath. The lack of a centralized, efficient solution leaves many vulnerable, prolonging their suffering and delaying aid.
Floods in Poland
2024
Wildfire in U.S
2024
Floods in Spain
2024
Earthquake in Turkey-Syria
2023
Australian Bushfires
2020-2021
Hurricane Ian in US
2022
Floods in Pakistan
2023
Floods in China
2020

Discover

Floods in Poland (2024) issues

Lack of Coordination and Centralised Management
During the 2024 flood, donations often included an excess of clothing, while essential items like hygiene supplies and medicine were in short supply.
Source: PAH, flood reports, humanitarian organizations.
Excess of One Type of Goods
In the early days of the 2024 flood, the most critical needs were cleaning supplies and drinking water. However, many donors sent non-perishable food, which did not always match the actual requirements.
Unsuitable Products
During the 2024 flood, many people received food that required cooking or refrigeration—impossible due to damaged infrastructure.
Changing Needs Over Time
As floodwaters receded in the 2024 disaster, survivors needed building materials, but instead, they continued receiving basic necessities that had already been secured.
Unsuitable Products
During the 2024 flood, many people received food that required cooking or refrigeration—impossible due to damaged infrastructure.
Changing Needs Over Time
As floodwaters receded in the 2024 disaster, survivors needed building materials, but instead, they continued receiving basic necessities that had already been secured.
Lack of Coordination and Centralised Management
During the 2024 flood, donations often included an excess of clothing, while essential items like hygiene supplies and medicine were in short supply.
Source: PAH, flood reports, humanitarian organizations.
Excess of One Type of Goods
In the early days of the 2024 flood, the most critical needs were cleaning supplies and drinking water. However, many donors sent non-perishable food, which did not always match the actual requirements.
Changing Needs Over Time
As floodwaters receded in the 2024 disaster, survivors needed building materials, but instead, they continued receiving basic necessities that had already been secured.
Unsuitable Products
During the 2024 flood, many people received food that required cooking or refrigeration—impossible due to damaged infrastructure.

Early Idea Solution

A service that allows people affected by natural disasters to receive customised support for their needs in real time.

Personal Goals

  • improve existing knowledge of UX Design and gain new skills in Figma
  • design a service, which solve real problem
  • learn and use AI Tools, which speed up the design process

Define

How might we?

How might we help people affected by a disaster, e.g. flood to get support, which is really needed?

Design Specification  must / should / could

Ideas for a Solution

Radio NewsPut a white item outside the window if you need basic necessities—water, food.
Put out a colourful plastic bag if you need something more advanced, like medicine.

Solution example - radio

App Idea‍Service connecting affected by natural disaster with supporters. Tool to make customise fundraisers.

Solution example - Support App

AI AgentCorrespond with an AI agent via SMS, making support accessible for users who are not tech-savvy.

Develop

First Usability Tests

2 Users Age: 24-59

Before Tests:

After Tests:

Deliver

A/B Test

Problem:
It is not clear where to find ‘Receiving Help’ and ‘Providing Support Details’.

Results:

Users find ‘Receiving Help’ and ‘Providing Support’ Details faster in Version B.
This flow is more transparent to navigate. Version B is chosen as a final design.

Personal Goal Summary

AI tools can be helpful during the design process, especially at the beginning of a project, in areas such as research, early ideation, and wireframing. In my opinion, however, the technology still needs improvement. For example, while it is easy to generate initial wireframes in Uizard using prompts, making satisfying adjustments can be difficult and time-consuming.

Colormind is a simple AI tool that can assist designers in selecting a color palette.On the other hand, I do not recommend using.

Xtensio for creating personas. Its features are very basic and can be easily replicated manually in tools like Adobe Illustrator or Figma. Additionally, Xtensio requires payment to export a persona without a watermark, which I consider a major drawback.

ChatGPT was helpful to me during the research and competitive analysis phases.Overall, I’m glad I used these AI tools in the project, as they allowed me to take my first steps into the world of AI through practical tasks.

Thank you