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A service that allows people affected by natural disasters to receive customised support for their needs in real time.
Discover
Desk Research
Competitive Analysis
Define
User Persona
Problem Statement
How Might We
Design Specification
Value Proposition Canvas
Story Board
Develop
Wireframe
Mobile Sitemap
Tests
First improvements
Style Guide
Deliver
Final Prototype
Tests A/B
Feedback
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How might we provide a service, which can be used by a wide range of population?
How might we coordinate and manage support for affected by a flood / natural disaster? So they do not get unnecessary items and, also needed items are provided to correct places?
How might we ensure that relief efforts evolve to meet the changing needs of disaster victims over time?
How might we help people affected by a disaster, e.g. flood to get support, which is really needed?
How might we support people affected by disaster to improve their mental health?
How might we improve or replace the lack of support from the government?
How might we improve claiming system so it is easier to manage by affected people and administration to speed up claims?
Must:
- be available for elderlies
- be able to use with poor network / low access to the internet
- has an option with medical support
- be an app
- be simple to be able to used by low tech users
Should:
- has a feature, which can tailor needed support for affected people by natural diseases
- provide feature for shelter support
Could:
- has an option, which improve insurance claims
- has an chat option for communities/ neighbourhoods
Robert’s house was partially flooded, with water entering the ground floor. Though he stayed in his home, significant damage occurred to personal belongings, furniture, and household items. His garden was destroyed.
What is important?
Family
What do you believe in?
I believe in justice and that we will not be left alone with this problem
What are your dreams?
My dream is to rebuild the house so that it will be in the same condition as before the flood
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The 2024 flood devastated her home, destroying many belongings and making it unsafe to live in. Maria, who suffers from arthritis and high blood pressure was evacuated to a shelter, struggling with the emotional and financial toll of losing her home. With a fixed pension, she faces challenges in rebuilding her life, but remains hopeful for support from her community and family.
What is important?
Health
What do you believe in?
To come back to home
What are your dreams?
I believe that as the community and the nation we can survive this hard time
Tasks:
1. Register to the app and order Goods- UHT milk (x4) and Protein bars (x10).
2. Support Johnattan who is affected by the flood in Poland. Donate them blankets (4), sleeping bags (4)and beanie (1). Choose Fedex for a delivery. Then go back to home page.
3. Tell me what you liked the most and the least.
4. Tell me what, in your opinion, could be changed
Outcome:
1. Order section- at the end of an order, there should be confirming current address screen, as people affected by natural diseases could often change a place of living.
2. In the support section- no service and delivery fee are displayed.
3. Good structure of Information Architecture. Easy to navigate. Margins sizes are too small.
4. Bottom Navigation Bar does not indicate on which screen we currently are.
It is not clear where to find ‘Receiving Help’ and ‘Providing Support Details’.
Users find ‘Receiving Help’ and ‘Providing Support’ Details faster in Version B.
This flow is more transparent to navigate. Version B is chosen as a final design.
AI tools can be helpful during the design process, especially at the beginning of a project, in areas such as research, early ideation, and wireframing. In my opinion, however, the technology still needs improvement. For example, while it is easy to generate initial wireframes in Uizard using prompts, making satisfying adjustments can be difficult and time-consuming.
Colormind is a simple AI tool that can assist designers in selecting a color palette.
On the other hand, I do not recommend using Xtensio for creating personas. Its features are very basic and can be easily replicated manually in tools like Adobe Illustrator or Figma. Additionally, Xtensio requires payment to export a persona without a watermark, which I consider a major drawback.
ChatGPT was helpful to me during the research and competitive analysis phases.
Overall, I’m glad I used these AI tools in the project, as they allowed me to take my first steps into the world of AI through practical tasks.
Chat feature for local communities and neighbours
Service, which improve insurance claims for affected by natural diseases